Privacy Policy

1. Introduction

The protection of your personal data is important to us. We process your data exclusively on the basis of applicable legal provisions, including the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and, where applicable, the General Data Protection Regulation (GDPR) for users in the European Economic Area. In this Privacy Policy, we inform you about the most important aspects of data processing on our website.

2. Data Controller

DTS Labs Limited
Unit 1603, 16/F, The L. Plaza
367 - 375 Queen's Road Central
Sheung Wan, Hong Kong

Company Registration Number: 78827870
Email: [email protected]

3. Data Collection and Processing

When using our website, we collect the following data:

• Contact data (name, email address) when using the contact form
• Login data (email, password) when using the customer area
• Technical data (IP address, browser information, operating system)
• Usage data (visited pages, duration of stay, click paths)
• Analytics data through Vercel Analytics (visitor numbers, usage patterns, technical metrics)

The processing of this data is based on legitimate business interests and contractual necessity, as well as applicable data protection laws including the Hong Kong PDPO and GDPR where applicable.

4. Purpose of Data Processing

We process your data for the following purposes:

• Provision and optimization of our website
• Communication with you (e.g., responding to inquiries)
• Contract fulfillment and processing
• Improvement of our services
• Compliance with legal obligations
• Payment processing and financial services
• Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements

5. Legal Basis

The processing of your data is based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data
• Contract: Processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract
• Legal obligation: Processing is necessary for compliance with a legal obligation
• Legitimate interests: Processing is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests

6. Data Retention

We store your data only as long as necessary for the stated purposes or as required by legal retention periods. After the purpose ceases to exist or the retention periods expire, your data will be deleted or anonymized.

We are required to retain certain business data for periods specified by applicable laws, including Hong Kong company law and financial regulations. These retention periods vary depending on the type of data and applicable legal requirements.

7. Your Rights

You have the following rights regarding your personal data:

• Right of access: You have the right to request information about the personal data we hold about you
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data
• Right to erasure: You have the right to request deletion of your personal data under certain circumstances
• Right to restrict processing: You have the right to request restriction of processing of your personal data
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format
• Right to object: You have the right to object to processing of your personal data for certain purposes
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw consent at any time

To exercise your rights, you can contact us at any time:

Email: [email protected]

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. These are small text files that are stored on your device. They do not cause any harm and do not contain viruses.

We use cookies that are technically necessary for the operation of the website. These cannot be disabled. Other cookies are only set with your consent.

You can change or revoke your cookie settings at any time. Please note that disabling cookies may limit the functionality of our website.

9. Data Security

We implement technical and organizational security measures to protect your data against manipulation, loss, or unauthorized access. Our security measures are continuously improved in accordance with technological developments.

All data is transmitted encrypted (SSL/TLS). Our servers are protected by firewalls and other security measures. We regularly review and update our security practices to ensure the highest level of protection for your data.

10. Payment Processing

For payment processing, we work with licensed payment service providers that meet applicable regulatory requirements. The processing of your payment data is carried out in accordance with applicable data protection laws and the requirements of the payment service providers.

We do not store complete payment card information on our servers. All payment data is processed securely through our certified payment partners.

11. International Data Transfers

As a Hong Kong company serving international customers, we may transfer your personal data to countries outside Hong Kong. When we do so, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

For transfers to countries in the European Economic Area, we ensure compliance with GDPR requirements. For other international transfers, we implement appropriate safeguards such as standard contractual clauses or adequacy decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

13. Contact

If you have any questions about this Privacy Policy or our data practices, you can contact us at any time:

DTS Labs Limited
Unit 1603, 16/F, The L. Plaza
367 - 375 Queen's Road Central
Sheung Wan, Hong Kong

Email: [email protected]